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Careers at The National Benefit Authority

Looking for a rewarding and fulfilling career that’ll make a real difference to disabled Canadians in need?

The National Benefit Authority is always looking to add talented, hard-working individuals that are keen on assisting Canada’s disabled community to our growing team. As Canada’s leading Disability Tax Credit service provider, you’ll work and learn alongside some of the top Benefits Specialists in the country who’ve helped over 40,000 Canadians receive their disability benefits.

You’ll have the opportunity to change someone’s life every day with the work you do at The NBA!

Why should you choose The NBA?

We offer you an organization that:

  • Values you and recognizes the power you have to create success for yourself, while making a difference to others.
  • Provides opportunities for professional development, advancement, and fun!
  • Believes in providing world-class service to the Canadian disabled community.
  • Delivers an employee-focused culture that provides extensive training and learning opportunities.
  • Offers competitive wages.
  • Provides a benefits package that includes flexible health and dental benefit plans.
  • Provides fully paid on-the-job training to new hires.

Current Positions

If any of our current positions below appeal to you, don’t hesitate to send us your resume. Thanks for choosing The National Benefit Authority!

Canadian Disability Benefits Specialist

Job Type: Full-time

Experience:  Customer Relations: 2 years (Required)

Education: Secondary School (Required); Post-Secondary Degree/Diploma (Preferred)

Location: North York, ON (Preferred)

Job Description:

In this position, you will help build a positive relationship with our clients with the goal of advising and enabling them to obtain assistance in a given Disability Tax Credit process. You offer best-in-class service by responding to and anticipating customer requests, asking questions to clarify client needs, and providing the correct resolution to fulfill their requirements. You are adept at handling objections and helping clients make informed decisions, recognizing the importance of making clients feel they’re your number one priority.

Schedule:

Monday to Friday from 9:00 am to 5:30 pm. The training will take place Monday through Friday from 9:00 am to 5:30 pm.

Main Responsibilities:

  • Interact daily with clients and their medical practitioners by phone and email to assist them with their case.
  • Effectively and efficiently review and assess cases and case-related information, including government and internal documents.
  • Record detailed notes regarding your cases.
  • Manage time and priorities, including managing client follow-ups effectively, ensuring daily, monthly, and quarterly targets are met.
  • Maintain outbound and inbound contact as needed to keep cases up to date.
  • Provide expert explanations and direction on cases to clients.
  • Follow all departmental protocols.
  • Ensure confidentiality of sensitive client information is maintained at all times.

As the ideal candidate you have:

  • Minimum of 2 years working experience in a customer service related position. Experience in a call centre environment is an asset.
  • Post-secondary education (degree or diploma), or equivalent combination of education, training, and experience.
  • The ability to enjoy offering excellent service to your customers by actively seeking opportunities to better serve their needs.
  • High level of honesty, fairness, and integrity in all of your business and personal dealings.
  • Excellent oral and written communication skills.
  • The ability to quickly and efficiently manage multiple tasks.
  • Very strong and well-demonstrated logical, analytical, and critical thinking skills.
  • Superior attention to detail. Strong organizational and priority management skills.
  • The ability to quickly grasp new concepts, memorize new information, and understand when a change in work strategy is necessary.
  • Proficiency with computers and familiar with MS Office and email applications.
  • Good decision making and problem-solving skills in a dynamic environment.
  • Proven track record of attendance and punctuality.

Call Centre Representative

Job Type: Full-time

Experience: Call Centre – 1 year (Preferred); Customer Service – 1 year (Preferred)

Education: Secondary School (Required)

Location: North York, ON (Preferred)

Job Description:

In this position, you will help build a positive relationship with our clients with the goal of advising and enabling them to obtain assistance in a given Disability Tax Credit process. You offer best-in-class service by responding to and anticipating client requests, asking questions to clarify their needs, and providing the correct resolution to fulfill their requirements. You are adept at handling objections and helping clients make informed decisions, recognizing the importance of making them feel that they’re truly important.

Schedule:

Monday to Friday, 8:30 am to 5:30 pm, or 10:00 am to 7:00 pm. The Training will take place Monday through Friday from 9:00 am to 5:30 pm.

Main Responsibilities:

  • Interact daily with clients by phone and e-mail to assist them with their case.
  • Effectively and efficiently review and assess cases and case-related information.
  • Record detailed notes regarding your cases.
  • Provide expert explanations on case status to clients.
  • Set expectations for clients and clearly outline the next steps.
  • Follow all department protocols.
  • Ensure confidentiality of sensitive client information is maintained at all times.

As the ideal candidate you have:

  • A minimum of 1-year work experience in a customer service or sales-related environment. Experience in a call centre environment is an asset.
  • An understanding of what it takes to create an excellent customer experience.
  • High School diploma (required); a College or University degree is preferred.
  • The ability to quickly and effectively manage multiple tasks.
  • Proficiency with computers and working with MS Office and email applications.
  • Fluent written and spoken English skills.
  • Are able to work independently and as part of a team.
  • A strong work ethic.
  • A positive attitude and you are a fast and willing learner.

Tax Analyst

Job Type: Full-time

Education: Secondary School (Required)

Location: North York, ON (Preferred)

Job Description:

The Tax Analyst plans and prepares strategies and reassessments of client returns. They analyze individual tax returns and produce client invoices for services rendered. They research overdue submissions, liaise with the CRA, and take appropriate escalation steps as necessary to move our clients’ cases forward. They review, update, and maintain client files based both on their own initiative and on instruction.

Schedule:

Monday to Friday, 8:30 am to 5:30 pm, or 10:00 am to 7:00 pm. The Training will take place Monday through Friday from 9:00 am to 5:30 pm.

Main Responsibilities:

  • Plan and prepare strategies and reassessments of client returns.
  • Analyze individual tax returns.
  • Produce client invoices for services rendered.
  • Research overdue submissions.
  • Liaise with the CRA, taking appropriate escalation steps as necessary to move our clients’ cases forward.
  • Process work assignments using proprietary software.
  • Adhere to multiple internal procedures and instructions.
  • Review, update, and maintain client files based on both your own initiative and on instruction.
  • Work efficiently and respectfully with all company departments.
  • Act as quality control on client submissions.

Qualifications:

  • Excellent command of the English language, critical writing, and reading comprehension.
  • The ability to work well within an eclectic team.
  • Very strong and well-demonstrated logical, analytical, and critical thinking skills.
  • Superior attention to detail.
  • Proven creative problem-solving skills.
  • The ability to quickly grasp new concepts, memorize new information, and understand when a change in work strategy is necessary.
  • Ability to consider many varied sources of information and integrate them into a logical pattern or thought process to overcome challenges.
  • A strong work ethic and results-oriented attitude.
  • Able to operate calmly and respond appropriately in a deadline and target-driven environment.
  • Strong organizational and priority management skills.
  • Takes ownership of self-development, and not afraid to ask for help when necessary.
  • Works equally well in teams or independently.
  • Curiosity, thirst for knowledge.
  • Positive attitude.
  • Financial or Canadian tax-related experience will be considered; however, they are not mandatory.

We thank all those who apply; however, only applicants chosen for an interview will be contacted. No relocation assistance will be provided; only those candidates currently located within the Greater Toronto Area need apply.

Thank you again for considering a career with The National Benefit Authority – we can’t wait to hear from you!

For more information about what we do, visit our About Us page, or Meet The National Benefit Authority Team!